Samsung has been a trusted brand for years and works best to bring the custimer a unique and innovative products. It covers almost 60℅ of indian market and always comes with amazing devices for all classes. Recently launched their flagship device Note 7 but the device faced some serious issues. Here now samsung has got lot of hatered over social media but you know they never let the customer experiences down. So to keep their customers happy they have took a major step.
Samsung has recalled each and every unit of Samsung Galaxy Note 7 that has been sold across the globe as reports of some of them having a battery cell issue surfaced. Samsung released the Galaxy Note7 in August this year with a host of innovative features but the devices started to shake the internet soon after its launch due to battery issues.
Samsung acknowledged the situation and issued the first ever global recall of 2.5 million Galaxy Note7 devices. Although just 35 phones out of 2.5 million Note 7 units were said to be affected, Samsung recalled the devices reiterating its commitment towards consumer safety. The programme was launched immediately after Samsung halted global sales of its new Note.
In an official statement, Samsung said:
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
While this recall will be costly for the Korean giant, but samsung is seeking to save its image rather than seeing the losses as it will be more beneficial to them in future . Moreover samsung is recalling all the note 7 regardless of their dates , when they were purchased and all of them will be swapped for new ones .
Needless to say, Samsung Galaxy Note 7 is a very powerful high-end smartphone. It has enticed a huge crowd of customers throughout the world for its unique features such as iris scanner, improved S Pen stylus, commendable camera combination and more. We are sure that Samsung will gain back the sales momentum, soon after the issue is resolved. Moreover, what Samsung is doing for the benefit of its customers is overwhelming. We are sure that Galaxy Note 7 will outshine its competitors in the market again soon!