Domino’s India Simplifies Ordering with Conversational IVR from Nuance.

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“In today’s digital world, customers expect their interactions with businesses to be when, where, and how they want,” says Jason Stirling, senior vice president and general manager, Nuance, Asia Pacific. This intelligent natural language solution is further proof of Domino’s commitment to offering innovative technology to create a remarkably quick, easy, and efficient experience for customers. Through equipping the phone channel with Nuance’s Conversational IVR system, Domino’s India is delivering the convenience that customers desire.

The Conversational IVR system, now available in English and Hindi for the Delhi and NCR stores, provides a fast and intuitive process for customers to place their orders, streamlining the customer experience and improving the contact center efficiency. The voice ordering systemoffers an intelligent, human-like, and personalized experience for customers, allowing them to speak naturally in their own words as if they were talking to a Domino’s employee. Not only does this voice ordering system prevent the frustration of waiting on hold or in store lines for service, but it also allows the employees to focus on other tasks, such as fulfilling orders.

By allowing their customers to self-serve using their phones, they are confident that ordering pizzas will be even easier. There are lot of expectations from this new service to Domino’s India patrons.

About Nuance Communications, Inc.

Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world.  Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. 

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